PROBLEM SYMPTOMS TABLE
HINT:
Click here
Symptom | Suspected Area |
Link |
---|---|---|
"Communication Module failure detected, please contact your dealer" message is played |
Diagnostic Trouble Code Chart (Red Indicator has failed and cannot indicate a failure) |
|
"Communication Module Activation Failed" message is played |
Contact Telematics Service Provider to verify any network problems |
- |
Wait for a while, then move to different location and retry (try to find location with better signal reception) |
- | |
Diagnostic Trouble Code Chart |
| |
"Unable to Connect the Emergency Call Center" or "Unable to Connect to the Call Center" message is played |
Wait for a while, then move to different location and retry (try to find location with better signal reception) |
- |
Perform Vehicle Inquiry on Techstream and verify subscription status |
- | |
Refer to UNABLE TO CONNECT TO CALL CENTER |
| |
"Safety Connect is not active" message is played |
Perform Vehicle Inquiry on Techstream and verify subscription status |
- |
Explain to the customer that the system is in shipping mode, and confirm whether or not they would like to change to active mode |
- |
Symptom | Suspected Area |
Link |
---|---|---|
Green indicator abnormal (Remains OFF) |
Refer to GREEN INDICATOR REMAINS OFF |
|
Red indicator abnormal (Remains ON) |
Refer to RED INDICATOR REMAINS ON |
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Illumination on the manual (SOS) switch panel does not turn on |
Proceed to "Emergency Call Switch Illumination Circuit" |
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